I voted, did you? Also, customer service.

With Super Toosday fast-approaching, I completed and mailed in my California Democratic Primary absentee ballot. More and more, people choose to vote in absentia. I think it is probably a good idea, especially for busy or the mobility impaired. However, there is something to be said for going to your local polling station, waiting in line, and filling in a ballot in-person. I am a little miffed that my absentee status means that I will not be able to vote in person come November. However, I think they allow folk like me to drop off their ballots in person. But it's not quite the same thing now, is it?

Today I also experienced two excellent on the phone (OTP) customer service sessions. Dell has a feature on their web site called Click to Call feature. I wondered if it was even worth trying.



Clicking on the button, I was prompted to select a call back time. Choices are immediately, 1 min, 2 min, 5 min. I chose 1 min and got a call promptly back in 60 seconds (but was put on hold for about 25 seconds when the line was answered....but that's not too bad!). What is cool about this feature is that the person who is calling you knows what product you have been looking at on line and they are prepared to answer questions about that product genre, to assist you with an otp purchase, etc. It's very clever. The guy on the phone was also from America, as far as I could tell and seemed to be a reasonably chipper fellow. (Dell's technical support, on the other hand, usually contracts you out to India. A couple weeks ago when calling about a busted keyboard, I talked to Adnan in New Delhi for over an hour.)

Total time on phone to make inquiry and purchase two products: 7 min

Later in the evening, I had to call AT&T to set up a start-service for our phone and DSL service. After I gave her my basic info (name, SSN, DL#, address) she told me that she would call me back in 10 min to save me from having to wait otp with her while she did a residency and credit check. She called back in exactly 10 minutes and was just as helpful as I could ever hope, remembering my name and exactly where we left off when we'd hung up. She even tried to find out if I could qualify for low income land line service when I told her I was a grad student. On top of that, I also found out her and I share the some astrological sign. She was born on the 17th of August. Myself, the 11th.

Total time otp: 20 min



Totoal